Reducing risks with after-sales support

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Calorex customers are benefitting from expert advice and complete peace of mind, all thanks to Calorex’s unrivalled after-sales service options.

All air handling equipment requires regular planned maintenance to reduce the risk of breakdowns and costly repairs. As the UK’s leading manufacturer of heat pumps and dehumidifiers, Calorex offers Planned Maintenance packages for all its customers, to ensure the equipment is correctly maintained by trained professionals.

“We have two levels of service cover to insure your system is maintained to the highest level and remains effective for many years,” explains Service Manager Adrian Broome.

“By signing up to one of our packages, customers are guaranteed peace of mind that a fully qualified Calorex agent will be at hand to deal with any unit issues quickly and efficiently. We only use our own factory trained engineers for planned maintenance, our friendly engineers have a wealth of knowledge and are always willing to discuss bespoke fine tuning or system upgrades,” he adds.

Calorex’s Gold service package covers planned maintenance visits, including all parts and the warranty is extended for the duration of service cover. The Silver service package covers planned maintenance including consumable parts, such as belts and filters. Spare parts for preventative maintenance or breakdowns are discounted by 30 per cent, as well as reduced callout charges and no additional labour charges for the replacement spares when combined with a planned maintenance visit. Both levels of service cover comply with mandatory F Gas regulations and maintenance customers are prioritised in the event of a breakdown or emergency repairs.

Paul George of Parkdean Holidays has been a Gold service member for five years:“We have used Calorex for number of years now and from the installation of the equipment, to regular servicing, we have found the service provided to be exceptional.“We recommend their maintenance contracts as the regular servicing keeps your equipment in tiptop condition. You don’t have to remember to call them, they call you. Then if anything goes wrong they are there to help and have a speedy response.”

For more information on Calorex’s after-sales service packages, contact Tel. 01621 867171; E-mail: service@calorex.com or visit the Calorex website at www.calorex.com

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